How To Hire
…..and other frequently asked questions
How do I hire items?
Please add items to the cart and proceed. A ‘Request a Quote’ form will ask you for details relating to your job and oncecomplete we will be sent through your selection and details and will email you a quote for you based on availabiltiy and your selections.
How do I purchase items?
Just like hiring, please send us through your selection and mark your enquiry as ‘purchase’ we will work on a bespoke quote for you.
Can I visit the showroom?
Our showroom is open by appointment, Monday to Friday 9.15am - 3pm only so please do send us an email to arrange
What are your collection/drop off hours
Our studio is open between 9.15am and 3pm Monday to Friday. If you have a collection or return outside of these hours, please do contact us with 24 hours notice so we can arrange for items to be collected/returned to Hackney Downs Studios reception
Can I extend a hire?
We are happy to extend the hire of any items you are currently loaning provided they are not already booked on another project. We require payment for the extended hire before the original return date
What do you need to know about my project?
When you make an enquiry, please let us know the nature of the hire, length of hire and proposed collection and return dates
What should I do if an item is damaged?
Please contact us as soon as any damage has occured with detailed images. Once the piece has been returned, we can assess and come back to you with a repair or replacement quote.
How do I pay for a hire or purchase?
Once you are satisfied with your selection, please supply us with invoice name and address and sign and send back the hire agreement We currently only accepet bank transfers and payment must be cleared ahead of collection.
Do I need insurance for a hire?
It is the responsibility of the hirer and company named on the hire agreement to insure items from leaving the premises to the time they are returned, including transit. Items must be insured for the full replacement value of each item.